[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cms-detail-apps-pega-customer-service-for-insurance-en":3},{"data":4,"meta":53},[5],{"id":6,"documentId":7,"name":8,"slug":9,"short_description":10,"long_description":11,"features":12,"use_cases":20,"functionality_overview":24,"tags":25,"app_url":29,"sort_order":30,"createdAt":31,"updatedAt":32,"publishedAt":33,"locale":34,"partner":35,"icon":51,"seo":51,"localizations":52},248,"dbxgiz4jht5o90t723pmdltz","Pega Customer Service for Insurance","pega-customer-service-for-insurance","A next-generation customer engagement platform designed to provide consistent service interactions across all channels.","Pega Customer Service for Insurance is a cutting-edge customer engagement desktop tailored for digital policyholders. It offers omni-channel functionality that ensures consistent and up-to-date service interactions across all channels. The application provides intelligent service suggestions based on customer context and includes step-by-step guidance to create a personalized service experience. This solution aims to enhance customer satisfaction by delivering timely and relevant support throughout the customer journey.",[13,14,15,16,17,18,19],"Omni-channel communication","Customer 360-degree view","Automated marketing campaigns","Loyalty and rewards management","Self-service portal","Feedback and survey tools","Analytics and insights dashboard",[21,22,23],"An insurer can streamline operations by automating manual processes and reducing turnaround times.","A business user can configure and launch new products without IT dependency.","A customer can self-serve through digital channels, improving satisfaction and reducing operational costs.","The Pega Customer Service for Insurance platform provides a comprehensive solution that integrates seamlessly with existing insurance infrastructure. It leverages modern cloud architecture and API-driven design to enable rapid deployment and seamless integration. The platform supports configurable workflows, automated processing, and comprehensive analytics. Built-in compliance features and audit trails ensure regulatory adherence across all operations.",[26,27,28],"Distribution & Underwriting","Claims","Policy Admin","https://www.pega.com",0,"2026-03-15T13:08:38.939Z","2026-03-15T19:22:20.259Z","2026-03-15T19:22:20.271Z","en",{"id":36,"documentId":37,"name":38,"slug":39,"description":40,"website":29,"type":41,"featured":42,"createdAt":43,"updatedAt":44,"publishedAt":45,"locale":34,"overview":46,"categories":47,"services":51,"sort_order":30},101,"u6ibj1wgfivqtew8rbqt4h5g","Pega","pega","AI-powered customer service, claims, and underwriting for the insurance industry.","app",false,"2026-03-15T13:08:36.685Z","2026-03-15T18:11:52.317Z","2026-03-15T18:11:52.328Z","Pegasystems delivers AI-powered decisioning and workflow automation for the world's leading insurance companies. Pega Customer Service for Insurance provides omni-channel engagement, Pega Claims streamlines the entire claims lifecycle with AI-guided processing, and Pega Underwriting automates complex risk assessment workflows. Combined with InsureMO's middle office capabilities, Pega enables carriers to achieve operational excellence.",[48,49,50],"distribution-underwriting","claims","policy-admin",null,[],{"pagination":54},{"page":55,"pageSize":56,"pageCount":55,"total":55},1,25]